Online Policies

Miostile
346 King Street
Charleston, SC 29401
tel. 843.722.7073

Returns & Exchanges

All unworn/unaltered merchandise can gladly be exchanged or returned for a full refund or an online credit within 14 days of the receipt of purchase.

All returned merchandise must have the original tags attached. ALL SALE ITEMS AND ACCESSORIES ARE FINAL SALE.

Please ship merchandise to:

Miostile.com

346 King St

Charleston SC 29401

Miostile.com recommends that you insure packages for tracking merchandise. Miostile.com is not responsible for any merchandise that is lost, stolen, or mishandled in the return process.

You are responsible for the shipping and handling of the returned item.

Please note in your return whether you want a refund in the original form of payment, an exchange of merchandise, or on online credit. Your refund will be processed in 10-15 days.

Shipping & Handling

All Domestic Merchandise is shipped by Miostile via UPS. 

Shipping is FREE on ALL domestic orders.

All International Orders are shipping via Fed Ex. Rates vary depending on shipping location and weight. You will be notified of the shipping expense before the package leaves our warehouse and you will be charged separately.

Orders placed Monday - Friday before 2PM EST will begin processing that day (except holidays) and will leave in 24 hours pending availability and credit verification. Orders placed after 2pm EST will begin processing the following day and ship within 48 hours. Orders placed after 3 pm Friday will begin processing on the following Monday.

** Delivery time does not include Saturday or Sunday.

 

Sales Tax

Sales Tax is only charged to customers that live in states where miostile.com has a physical location. Currently, this is only in South Carolina.

 

Credit Cards:

We accept all major credit cards: American Express, Visa, Mastercard, and Discover.

Gift Certificates:

Gift Certificates are available for purchase online. We offer predetermined dollar amounts indicated on our site. Please email us at customerservice@miostile.com for more information.

Gift Wrap:

Miostile.com will gladly signature gift wrap your purchase if indicated at the time of check-out.

 

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)